Frequently Asked Questions

1. Who is "Forage and Clay"?

Forage and Clay is a unique collaboration between The Forage and Ceramics by Fiona. Together, we've combined our passions to offer you a one-of-a-kind experience blending nature and artistry.

2. What products do you offer?

We offer a curated selection of ceramics, including handmade pottery and functional art pieces, as well as natural fresh and dried florals from The Forage. You’ll find everything from rustic décor to sustainable products that bring nature into your home.

3. How do I care for my ceramics?

Our ceramics are made with love and care, but to ensure they last, we recommend handwashing whenever possible, although they are dishwasher safe and storing them in a safe place to avoid any impacts or scratches.

4. How do I care for my dried flowers? 

  • Avoid Direct Sunlight: Keep them out of direct sunlight to prevent fading.
  • Keep Dry: Store in a dry, cool place away from humidity (no bathrooms or kitchens).
  • Handle Gently: Dried flowers are fragile, so be careful not to break petals.
  • Dust Regularly: Use a soft brush or blow air to remove dust.
  • No Water: Never expose dried flowers to water, as it can ruin them.
  • Store in a Sealed Container: For long-term storage, use a glass vase or sealed container.
  • Avoid Strong Air Currents: Keep them away from fans or air conditioners to prevent damage.

These simple steps will help preserve your dried flowers for longer.

5. Can I return or exchange an item? 

We want you to love your purchase! If you’re not completely satisfied, you can return or exchange an item within 14 days of purchase. Please ensure the item is in its original condition and packaging. 

6. How can I contact you?

You can reach us by:

Email: info@forageandclay.com

Or visit us in-store at Unit 5, 190 High Street, Rangiora, 7400 during business hours.

7. Do you offer gift cards?

Yes, we offer gift cards! Pop in store to grab one. They make the perfect present for any occasion. 

8. How can I stay updated on new products and sales?

Sign up for our newsletter at the bottom of our website to receive the latest updates, exclusive offers, and new product launches directly in your inbox, or follow us on social media @forageandclay.

8. Do you offer custom orders?

Yes! We offer custom ceramic pieces and floral arrangements upon request. Please contact us directly with your ideas, and we'll work with you to create something special!