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Return policy
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
Shipping
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Manufacturing
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
Botanical Foot Soak
$12.00
Shipping calculated at checkout.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Details
Materials & Care
Each candle vessel is handcrafted in small batches, making every piece unique. Variations in glaze, texture and colour are part of the handmade process.
Materials
- Handcrafted ceramic vessel
- Soy wax blend
- Cotton wick
Candle Care
- Trim wick to 5mm before each burn
- Burn for 2–3 hours on first use
- Do not burn longer than 4 hours at a time
- Never leave a burning candle unattended
Vessel Care
- Wash with warm soapy water once finished
- Reuse as a cup, planter or styling piece
- Hand wash recommended
Please Note
Small imperfections and glaze variations are intentional and celebrate the handmade nature of each piece.
Shipping + Returns
We carefully package each order using protective, eco-conscious materials to ensure your handmade pieces arrive safely.
We aim to dispatch all orders within 24 hours of purchase. During busy periods or for made-to-order pieces, dispatch times may vary slightly.
New Zealand Shipping
Flat rate shipping calculated at checkout.
Local Pickup
Free pickup available from Forage and Clay, North Canterbury.
Returns If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos and we’ll happily arrange a replacement or refund.
Due to the handmade nature of our ceramics and candles, we are unable to offer returns for change of mind.
Please note that slight variations in glaze, texture and colour are part of the uniqueness of each handcrafted piece.
If you have any questions before purchasing, we’re always happy to help.